COURSE COLLECTIONS

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This course is designed to develop confident, informative and persuasive sales skills, the foundations to a sales professional’s ability to succeed.  Ideal for newcomers or those looking to update & refresh their sales skills and approach.

• Exploring proven sales approaches (telesales & face to face) to identify & convert client leads 
• Identifying customer needs with effective questioning & listening skills & informed business conversation
• Closing strategies leading to increased income & ROI.

As sales & marketing converge with digital communication taking centre stage, this course is an introduction to the principles of digital marketing for those looking to blend their sales approaches with digital marketing activities on a daily basis. 

• Understanding marketing strategies, objectives, outcomes & routes to increase awareness
• Methods to identify & grow business leads using social and digital channels, scaling business reach
• Content management for improved market engagement.

Looking to promote your personal qualities and strengths with an authentic and well defined personal brand? Then this course will give you the building blocks to elevate your professional reputation.

• Exploration of what 'Personal Branding' encompasses and why it is so important in today's competitive market
• Learn how to position yourself as an expert, influencer or leader within your niche market - defining how to stand out
• Work through our unique five point #thisisme self-evaluation.

Outstanding customer service is a must in protecting brand integrity, increasing sales and to ensure repeat business.  We can ensure all your staff know how to manage your customers, without needing to feel like sales people!  

• Exploring 'Customer Service Psychology' & the 'Skills, Attitude and Knowledge' required 
• Learn about effective communication styles, assertive behaviours & how to manage expectations successfully
• Conflict resolution techniques for positive outcomes.

Gain new insights to achieve increased success in evermore complex sales environments.  Upskill to compete in a customer empowered world & learn how to challenge customer thinking to increase sales.

• Teach your customers, by offering a unique perspective and improved two-way communication
• Tailor your approach according to customer value drivers and economic drivers
• Take control & show customers how to save money, make money or mitigate risk through your sales offering.

We are experts in bespoke design & delivery from singular courses through to larger scale training programmes.  All training concepts are mapped out in complete partnership with our clients.

• Courses can be delivered face to face, virtually, or through other e-learning options
• We focus on learning outcomes that meet our customers goals & objectives 
•  70% of our training is designed & delivered in this way. We love working in collaboration with clients, so contact us to discuss your needs.

Designed for new managers that are responsible for a small team whilst maintaining their own personal job tasks and responsibilities. A personally insightful course centred on developing new people management skills and management strategies.  

• Exploring the role of a Manager, looking at 'Attitude, Skills & Knowledge'
• Insights into management styles, situational leadership & practical applications
• Setting & managing team goals & prioritisation methods for increased productivity.

For senior management executives that may still manage people, possibly through others, needing to create the strategies  to accomplish goals, mobilise resources and define and communicate a vision - instilling confidence and a collective direction.

•  We look at the definitions and the qualities it takes to be a leader vs a manager
• Exploration of key areas where the two diverge: outlining the mission, achieving objectives, taking risks & influencing and motivating 
• Behavioural insights revealed 

A course specifically designed to upskill team leaders & managers that are tasked with the responsibility of hiring and retaining new employees for your business.  We will give them the tools to attract, select & hire the right people using today's most up to date methods & approaches.

• Exploration of candidate attraction tools & approaches 
• Interview & selection techniques are explored alongside the engagement process 
•  Offer/acceptance management & on-boarding best practice for ROI outputs.

Learn how to deliver powerful key messages to large & small groups to ensure you engage with and capture your audiences attention for positive outcomes. This is an awesome course that will ensure you create impact.

• Time to step out of your comfort zone & explore techniques & approaches that professional presenter's & west end actors utilise
• Learn how to deliver key messages that resonate with your audience for maximum impact
• Gain the confidence & expertise to become a great presenter & thrive.

A series of 4 workshops for senior business managers & leaders, looking to better understand their people, themselves and how to facilitate positive outcomes and business success.  

• Part One: The importance of leadership, personal branding & creating a vision
• Part Two:  Communication styles & team dynamics 
• Part Three: Emotional Intelligence & it's impact in the workplace
• Part Four: Commercial awareness, productivity & gaining results.

We are experts in bespoke design & delivery from singular courses through to larger scale training programmes.  All training concepts are mapped out in complete partnership with our clients.

• Courses can be delivered face to face, virtually, or through other e-learning options
• We focus on learning outcomes that meet our customers goals & objectives 
• 70% of our training is designed & delivered in this way. We love working in collaboration with clients, so contact us to discuss your needs.